New Smart Hybrid PBX for the SMB Market Brings You Unified Communication
Saving Costs by Adopting a Hybrid System
The KX-NS300 can utilize the benefits of a hybrid system to help businesses lower costs and allow a quick return on investment.
Existing DPTs, APTs and SLTs from Panasonic and trunks can continue to be used, enabling a system to be replaced at a low cost without wasting resources.
- Saving Communication Costs
You can combine both IP and legacy trunks according to your needs, to construct systems that are flexible and cost effective.
- Saving Network Costs
VoIP allows you to talk with your remote offices anywhere in the world without telephone charges using a private IP network.
- Saving on Initial Investment
IP phones can be installed at a remote office without a PBX via an IP network. A VPN is not required. (Built-in Media Relay GW) So, you do not need to install the PBX in a branch office or home office.
The One-look Networking function enabled by linking with the Panasonic KX-NS1000 lets you control the entire system including other offices with a single KX-NS1000.
Since existing devices can also be used, the system can be expanded with reduced running costs and investment costs.
Helping to Improve Customer Service
Improving customer satisfaction is the key to succeeding in business.
The KX-NS300 provides services for smoothly responding and following up on customer queries.
Multi-Cell DECT Wireless System
Cellular Phone Integration
- Receive a Call
When your customer calls your office phone number, both your phone at the office and your cellular phone can ring at the same time. You can receive customer calls both inside and outside the company. So , you only need to inform the customer of your office phone number.
- Make a Call
When you are away from the office , you can call customers with SIP software phone on your smartphone without any additional fees. And your customer is notified of your office phone number instead of the number of your cellular phone.
- (One Numbered Extension)
Voice Mail System
- Voice Mail
Customers can leave voice mail if they call when you are away. The KX-NS300 can record a maximum of 24 channels at the same time and up to 400 hours.
- E-mail Notification
The KX-NS300 sends an e-mail to the corresponding user with your PC or cellular phone when they have new messages. Missed calls without a voice message can also be e-mailed. So, you can contact customers quickly.
Continually Improving Work Efficiency
It is always important to understand the changes in customer needs and improve the support provided by staff.
Continually performing these measures leads to improved work efficiency.
The KX-NS300 can transfer customer calls without an operator.
This feature provides users with greater flexibility and increases staff productivity. And human resources currently used as operators can be assigned other work.
Call Centre Function
The KX-NS300 includes an advanced call routing function for small to medium size call centers.
This function can be used without an external CTI server. It enables you to provide voice guidance for customers , automatically record conversations , make ACD reports , and use NAS (Network Attached Storage). So, you can use these functions to understand problems or opportunities relating to customer service.
IP Software Phone
If you have an internet connection, you can take your phone with your PC to your home or hotel. This enables you install the same functions as the Panasonic KX-NT series to your PC. You can construct a home office environment with a single PC.